Frequently Asked Questions

Insurance & Rates

Do you accept insurance for therapy?

Our therapists choose which insurances they are in network with. Please see our insurance and rates list for an updated list of insurances and rates by Therapist. Additionally, insurance requires that services be medically necessary, which means a therapist has to determine that a diagnosis applies and has to submit that diagnosis in the medical record and to the insurance company. Couples and Marital counseling that do not meet medical necessity are unable to be billed to insurance. For therapists that are not in network with a particular insurance, we do bill out of network as a courtesy to our clients and we can also provide superbills for reimbursement for HSA or other benefits. Insurance also has the right to determine and limit session length and number of sessions. Plans vary on coverage and we always recommend contacting your insurance for specific coverage information. You can provide the insurance company with the following CPS codes: 90791,90837,90847,90846 if you would like to determine what services may be covered by your plan.

What are your counseling rates?

Our therapists set their own private pay rates. Please see our insurance and rates list for an updated list of insurances and rates by Therapist.
We also offer a limited number of reduced-rate private pay sessions for clients who qualify.

What kind of payment do you take?

We ask that all clients have a credit card on file when they set up their initial appointments. But we also accept checks, cash, and HSA cards.

Appointments

How do I schedule a therapy session?

The easiest way to schedule is to set up your appointment online. Feel free to browse by location and specialty to find the right fit. You can also call us at (919) 285-4802.

What is your cancellation policy?

We need 48 hours' notice for cancellations. If you need to cancel at the last minute for emergencies or sickness, let us know as soon as possible. No-shows and late cancellations will incur a $90 charge.

How long does a therapy session usually take?

Therapy sessions are generally one hour.

Services

What age clients will you treat?

We treat ages 4-99! Different therapists specialize in different age groups, so we have someone for almost anyone.

What is Christian counseling?

Christian counseling can look different depending on your wants/needs. If you request Christian counseling, we will pair you with a licensed Christian therapist. This means that we meet the national therapy licensing requirements but can also incorporate Christianity into the session. For some clients, this simply means sharing a similar worldview. Other clients want Scripture and prayer incorporated into their sessions. Talk to your therapist about how you would like this incorporated if that is something you're interested in!

What should I do if my spouse won’t join me for couples therapy?

We understand how frustrating it can be if your spouse won't join you for couples therapy! We encourage you to start therapy for yourself. If you change one member of the system, you change the whole system.

Do you prescribe psychiatric medication?

We do not. Primary care doctors and psychiatrists are people who can prescribe medication if needed.

Online Therapy

Do you offer both online and in-person counseling appointments?

We do! All our therapists currently offer online therapy in North Carolina. But we don't offer online play therapy sessions for young children. We also have in-person availability in Fuquay-Varina, Raleigh, and Wake Forest.

How is online therapy different from in-person therapy?

Online therapy is similar to in-person therapy—and just as beneficial. You can do online therapy as long as you have an internet connection and a place where you can speak freely. Some people prefer in-person, and some prefer telehealth. In some situations, you can also mix the two styles.

Is online therapy confidential?

Online therapy is confidential. We use a HIPAA-compliant, secure platform called Simple Practice. You will need to make sure you are in a confidential space when you engage in online therapy. This will allow you to speak freely to your therapist without interruption.

What to Expect

Will I need to do work outside of sessions?

You will find the most benefit if you commit to doing the homework between sessions. You can never have a complete grasp of concepts when you are only exposed to them for an hour once a week. Practice makes progress!

Can I just take medication to treat my mental health concerns?

We always encourage you to talk to your doctor if you feel medication is a step you want to take. But, medication should be used in combination with therapy. Many times, medication can treat the symptoms. But, they will never treat the underlying cause of the symptoms.

How is talking to a therapist different from talking to my friends or family?

The therapy relationship is different. A therapist has a master’s degree in therapy, and they are under clinical and ethical guidelines for your treatment. This means we have the knowledge of complex diagnoses AND the ability to connect with you.

Plus, a therapist's relationship is neutral and gives some distance from the emotion of the situation. We're invested in a different way and can give objective, evidence-based treatment recommendations.

How long does therapy usually take?

Each person is different based on their schedule, personality, and needs. The average client is in therapy for no more than six months. This can be weekly, bi-weekly, or monthly.

Finding a Therapist

What should I look for in a therapist for myself?

You can read more about this topic on our blog page! When looking for a therapist, we suggest first narrowing down your location and insurance/private pay needs. Then narrow down the specialty of the therapist.

Once you have chosen a therapist to start with, look for empathy, connection, and warmth. It can take a few weeks to get a good feel for the client/therapist relationship. So, if you find it is not a great fit, let your therapist know, and we can help you find a better fit. We are not offended. Therapy is a relationship, so we want you to be in a good one!

What should I look for in a therapist for my child?

Experience in providing child or teen therapy is essential. Another important aspect is the warmth and ability to connect with your child.

How To Get Started

1

Find a Therapist.

If you’re not sure who to pick, reach out to us directly. We’ll help you find a good fit!

2

Book an Appointment.

Use our easy online booking system or call us to schedule a time that works for you.

3

Move Towards Your Goals.

We’ll put together a therapy schedule and plan to help you or your loved one thrive.

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