We Are Here to Help You During COVID 19

EMBRACING A "NEW NORMAL"

Life as we knew it has changed drastically for most of us in North Carolina, and across the country, in the past 8 weeks.  We have found ourselves all over the emotional spectrum from shock, disbelief, denial, fear, worry, grief, and frustration.  Across the state, more and more people are beginning to settle into our "new normal".  We didn't ask for this abrupt disruption to life as we knew it, yet here we are weathering this storm together.  We are adapting and forming new routines and ways of life, those now include things like the "three W's" as the governor and secretary of health has dubbed it. Wash. Wait. and Wear.  This is where we're at, at least for now, so we are embracing it and moving forward.  We are learning to thrive even in the midst of uncertainty.

At Foundations, our therapists are here to serve you online and in person.  Each therapist will move back to in person sessions at different times.  They will make those choices individually, based on what their needs are. We also want our clients to make the choice that is best for them and their needs.  We understand that while we are "all in this together" our experiences can be very different.  Some people will feel very comfortable coming into the office for a session, while others will want to meet online.  We are here for both and heres what you can expect from us, with either option.

THE THERAPIST IS IN (OFFICE)

As we begin our slow transition back to in office visits, things will be a little different in the office for the forseeable future. We want all clients to feel comfortable visiting us in our office, should they choose to do so.  We will continue to practice safe distancing in our office, however, you will come in contact with staff members and other patients while in our office.  We are taking strict precautionary measures to maintain the highest levels of client safety and care. As things progress, we hope to ease some of the restrictions and get back to the "normal" that you have come to expect. For now, we will embrace a "new normal"

If you and your therapist return to in person sessions throughout the end of May you can expect the following:

• Encouragement of face masks for our clients and our therapists. We value the therapeutic relationship and the intimate nature of the therapy sesision and we recognize that for some people wearing a mask will create anxiety, while for others not having a mask will provoke fear. Therefore, each client and therapist will discuss their comfort level with wearing masks during session, and come to an agreed upon consesus. However we will ask that our clients and therapists wear masks while in the waiting room or walking to the therapy rooms, to respect other clients.

• Clients Only in the office. Please do not bring anyone with you to your appointment (that is not receiving treatment). We used to allow children or others to wait in the waiting room while clients were in session, but we can not allow that at this time.

• Come at your appointment Time. Please try to come as close to your appointment time as possible to minimize the number of people in the waiting room.

• Social Distancing. For the time being, we will limit the waiting room to 3 people at a time, so we can ensure distance between each person.

• Temporary Suspension of snacks, coffee, toys and restroom, to minimize the spread of germs. We hope to bring these things back in the near future.

• Continuation of Sanitary Practices. Therapists already santizie common touched spots throughout the day, but we will be requiring therapists to add time between sessions to allow for the disinfection of each therapy room and waiting room (using lysol spray) and high touch areas (door knobs, tables, pens etc.).Our offices will continue to be professionally cleaned on a minium of a weekly basis in addition to our daily sanitation.

• Telehealth will continue to be offered. We know that each person will navigate returning to activities in different ways. We encourage you to continue telehealth or begin telehealth if this is what feels most comfortable for you. Our therapists are available to serve you online or in person.

• Please remember if you have any of the COVID 19 symptoms of dry cough, fever, or difficulty breathing, generally feeling unwell or if you have been in contcat with anyone that is exhibiting symtpoms DO NOT come into our office. Please use telehealth instead.

ONLINE THERAPY IN NORTH CAROLINA IS NOT NEW TO US

Many of our therapists have been providing online therapy in North Carolina, in addition to seeing people in person at our offices.  Perhaps you have met them online.  If so, then you already know that receiving the same quality of care from your therapist online is as simple as clicking a button and talking.   If you have never done online therapy, we know it can feel intimidating so we are here to help you with the transition.   Read more about online therapy at FFT on our online counseling page.

PAYING WITH INSURANCE FOR TELEHEALTH

We are thankful that all of the major insurance companies have agreed to pay for Telehealth services the same as they would pay for in-office visits.  This means your out of pocket cost should be the same for Telehealth services as it is for in-person office visits.  They have agreed to continue this throughout the COVID 19 pandemic.